Submit a Support Request

Allows customers to request support from within the portal

  less than a minute  

Support Request section
This panel allows you to submit a request for assistance from the Trustgrid Support Team with the product or service. Please provide as much detail as possible about the issue you are experiencing so our support team can help resolve it quickly.

Field NameDescription
Phone numberProvide the phone number you’d like to be contacted at regarding this issue.
Urgency
  • Normal - Trustgrid will respond during normal business hours (Mon-Fri 8:30am-5:30pm Central)
  • Emergency - only for production impacting issues; Trustgrid will respond 24x7 within established SLA. This level of support is available to paying customers only.
Problem DescriptionPlease list details about the nature of the issue, any particular resources being impacted (e.g. a specific destination IP:port, source IP, etc.) and troubleshooting steps already taken.
Impacted Nodes/Clusters

This field will allow you to search for and select the impacted nodes. If a large number of nodes is impacted please provide at least a few examples and clarify the impact in the Problem Description field.

After providing the details of the issue, click the Submit button below to create the support request.