Trustgrid User Account Management

Managing your password and MFA settings for your Trustgrid user account.

  less than a minute  

Below shows how to manage password and MFA settings for organizations relying on native Trustgrid user accounts, instead of a custom Identity Provider. These instructions assume you can authenticate successfully with your Trustgrid account. If not you will need to work with Trustgrid support.

Change Password

To change your Trustgrid password:

  1. Login to the Trustgrid portal using your current password and provide your MFA code
  2. From your user profile dropdown, select “Security”
    Security menu option
  3. Provide your current password, enter a new password twice, and click submit.
    Change password prompt

Change MFA

To change your multi-factor authentication (MFA) application:

  1. Login to the Trustgrid portal using your current password and provide your MFA code
  2. From your user profile dropdown, select “Security”
    Security menu option
  3. Scan the provided QR code with your new MFA application
  4. Enter the Authenticator Code provided by your new MFA application
  5. Enter your current password and click submit.
    Change MFA prompt